Privacy Policy

Your Privacy Matters at Gulpit

At Gulpit, we value your trust and are committed to protecting your privacy. This Privacy Policy explains in detail how we collect, use, share, and safeguard your personal and non-personal information. This policy explains what we collect and why; where we need your consent, we ask for it clearly.

1. Information We Collect

To provide an optimal experience, we collect different types of information from our users:

Personal Information: We collect personal data that helps us identify or contact you, including:

  • Name: Collected to personalize your experience and for communication purposes.
  • Email Address: Used for sending important updates, order confirmations, and marketing communications.
  • Phone Number: Utilized for customer support, order-related updates, and promotional messages.
  • Date of Birth: Helps us provide age-appropriate content and special offers, such as birthday promotions.
  • Payment Information: Collected securely for order processing and financial transactions.
  • Location: Used to tailor services based on your geographic location and provide relevant recommendations.
  • Gender: Helps in personalizing offers and marketing strategies.
  • Basic Health Record Details: Gathered to customize product recommendations for enhanced user satisfaction.

Non-Personal Information: We also collect non-personal data that helps us improve our services without identifying you personally:

  • Browser Type: Helps us optimize the website for different browser preferences.
  • IP Address: Used for security purposes and to enhance user experience.
  • Cookies and Other Tracking Information: Collected to provide a seamless browsing experience and analyze user behavior.

2. Methods of Data Collection

We employ various methods to gather information, ensuring comprehensive and accurate data collection:

  • First-party Forms: Information is collected through forms filled out directly on our website, such as registration forms, surveys, and contact requests.
  • Offline Collection: Data may be gathered during in-person events, promotional activities, and direct customer interactions.
  • Third-party Services: We collaborate with third-party services for data collection related to payment processing, advertising, and analytics.
  • Cookies and Advertisements: We use cookies and similar technologies to collect data on your interactions with our website and advertisements.

3. Purpose of Data Collection

The data we collect serves several important functions that enhance your experience and support Gulpit’s operations:

  • Order Processing: Ensures timely and accurate processing of your orders.
  • Marketing Communications: Provides you with tailored updates, offers, and promotions that align with your preferences.
  • Service Improvement: Data insights are used to refine our products, services, and user interface to deliver a better overall experience.
  • Customization: Helps us tailor offers and recommendations based on your unique profile and interaction history.

4. Data Sharing

To maintain transparency, we outline how we share your data:

  • With Vendors and Partner Brands: Upon your consent, we may share your personal information with trusted vendors who assist us with marketing services and promotions involving partner brands. This helps enhance our service offerings and provide you with relevant product recommendations.
  • Compliance and Legal Obligations: We may disclose information if required by law, legal processes, or to protect Gulpit’s rights and property.

5. Data Security

Protecting your data is a priority for us. Gulpit is committed to implementing industry-standard security practices, including:

  • Encryption: To protect payment and sensitive data.
  • Access Control: Restricting access to personal data to authorized personnel only.
  • Regular Security Audits: Ensuring continuous updates to our security protocols to prevent breaches.

6. Data Retention

We retain your personal information for as long as needed to fulfill the purposes outlined in this policy or as required by law. Users can request data deletion by contacting our support team. Upon receiving such a request, we will take reasonable steps to delete your information from our records.

7. Customer Rights

At Gulpit, we respect your rights concerning your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You can request modifications to any inaccuracies in the data.
  • Deletion: Users may request the deletion of their data by reaching out to our support team. We will comply with such requests as per applicable laws.
  • Objection to Processing: You can object to how your data is being processed, especially for marketing purposes.

8. Cookies and Tracking Technologies

We use various tracking technologies to understand user interactions and improve our services:

  • Cookies: Small data files stored on your device to enhance site functionality and personalize content.
  • Pixels and Beacons: Invisible images used to measure the effectiveness of our campaigns.
  • Industry-standard Tracking Methods: Employed to analyze trends, administer the website, and gather demographic information.

You can manage cookie preferences in your browser settings, but disabling cookies may limit certain features of our services.

9. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When significant changes are made, we will inform users through:

  • A notification on our website.
  • A link to the updated Privacy Policy.

We encourage users to review this policy periodically to stay informed.

10. Your Gulpit account, and how its features use your data

This section covers your account at my.gulpit.store and the features in it. Sections 1 to 9 still apply.

Signing in

  • You can sign in with a one-time code sent to your email (or WhatsApp, where available), or with Google or Facebook. We don’t use passwords.
  • With Google or Facebook we receive only your name, email address, profile photo and an account ID from that service. We never see your password, contacts or posts.
  • An email address from Facebook is treated as unconfirmed until you confirm it with a code. We never combine two accounts unless you prove that both contacts are yours.
  • For security we keep a record of the devices signed in to your account: the type of device, the browser and when it was used. You can see these, and sign any of them out, under Signed-in devices. We may also estimate a device’s general area from its internet address to spot misuse. This estimate is often inaccurate, so we never use it for anything else. The estimate uses the DB-IP (db-ip.com) database, which runs on our own servers, so your address is never sent to DB-IP. IP geolocation by DB-IP.

Your profile photo

  • If you sign in with Google or Facebook, we copy your photo from there; you can also upload your own. We store a resized copy on our servers and strip any hidden information from the image, such as location.
  • You can change or remove it at any time. Once you remove it, we won’t add it back.

Your visits and check-ups

  • When you browse gulpit.store we note the pages and products you view, what you search for, and how far you get in the wellness check-up. When you’re signed in, this is linked to your account, so we can show you relevant products and make your blends more personal. We use first-party cookies for this (see section 8), and we don’t track automated visitors such as search-engine bots.
  • Your check-up answers are kept with your account so you can see and compare your reports.
  • Health details (such as height, weight, diet, allergies and pregnancy) are stored encrypted. We use them only to personalise your blends, and only with your consent. We never use them for advertising and never share them. You can remove them under About you.

Weather and air quality

  • If you save a city in your profile, your account shows that city’s weather and air quality. To get them, we send the city’s rounded map location to Open-Meteo, a weather service. Nothing that identifies you is sent. If you don’t save a city, no weather is shown.

Notifications and emails

  • Order updates, replies from our support team and security alerts are always sent.
  • Reminders (reorders, check-up reminders, back-in-stock and price-drop alerts) and review requests are switched on by default. You can switch each one off under Messages and updates. To avoid filling your inbox, we group reminders into at most one email a day.
  • In-app notifications are kept for 180 days.
  • Emails are delivered through our email provider. WhatsApp messages, where available, are sent through Meta’s WhatsApp Business Platform.

Support conversations

  • When you write to us, from your account or by email to support@gulpit.store, we keep the conversation and any photos you send with your account, so we can help you and keep a record.
  • Photos are resized, stripped of hidden information and stored privately. Only you and our support team can see them.
  • We never link an email to your account just because it came from your address. A team member links it only after confirming it’s you.
  • After a conversation is resolved, we may ask you to rate our help.

Reviews

  • Only verified buyers can review a product. Reviews show your first name and last initial (for example, “Meera I.”), and appear only after we approve them.
  • Approved reviews may be shared with Google so that product ratings can appear in Google Search and Shopping.
  • After you rate a product, we offer everyone the same link to review us on Google, whatever your rating. Reviews you post on Google are covered by Google’s own privacy policy. If you rate a product 3 stars or lower, we start a support conversation so we can put things right.

Partner and family

  • You can link up to 5 people. Nothing is shared until the other person signs in with the email or phone you invited and accepts.
  • Linked people see each other’s first name and photo. Each person can also choose to share their latest check-up score, but never their answers or reports.
  • We use the email or phone you enter only to send the invite and to recognise the person when they sign in. Inviting someone never tells you whether they already have a Gulpit account.
  • Either of you can remove the link at any time.

Your choices and rights

  • Access: you can ask for a summary of the personal data we hold about you, under Your data in your account, and we’ll reply by email.
  • Correction: you can correct most details yourself, under About you and Emails and phone numbers.
  • Deletion: you can ask us to delete your account under Your data. To protect you, we confirm the request with a code sent to your email. We keep order records where the law requires it.
  • Consent: you can withdraw consent at any time, for example for using your health details or for marketing messages, from your account settings.
  • Grievances: for any privacy concern, write to support@gulpit.store to contact our Grievance Support Team. We’ll respond at the earliest.

Service providers

We use trusted providers to run these features: Hostinger (hosting and email), Brevo (email delivery), Google and Meta (sign-in, and WhatsApp where available), and Open-Meteo (weather). They handle data only to provide their service to us.

11. Contact Information

If you have questions, concerns, or feedback regarding your privacy, please reach out to us:

We are dedicated to maintaining your trust and ensuring transparency in how we handle your data.

Last Updated: October 2026